SHIPPING POLICY

Domestic Shipping Policy

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping is provided by Zasilkovna.cz and charges depend on its actual price list. The exact price for your order will be calculated and displayed at checkout.

Delivery to pick up point in Czech Repulic costs 2 Euro. Shipping to address in Czech Republic costs 3 Euro. Also there is a possibility of will call kind of shipping in Brno, Czech Republic, free of charge.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

By a Czech law #235/2004 Sb. we do not pay VAT. 

SciCanvas is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

The shipping is provided by Zasilkovna.cz. Orders are proceed within 3-14 business days depending on the destination country. Customs, taxes and insurance for delivery are included in the price. Pricelist for international shipping​:

Slovakia 4.5
Hungary 5.0
Poland 5.0
Germany 6.0
Austria 6.0
Romania 5.0
Bulgaria 7.0
Ukrain 6.5
Russia 16.5
Great Britain 7.0
Ireland 11.0
Italy 9.5
France 7.0
Spain 8.5
Portugal 8.5
Liechtenstein 12.5
Switzerland 12.5
Slovenia 5.5
Croatia 5.5
Greece 8.0
Denmark 9.5
Latvia 8.0
Lithuania 7.5
Estonia 8.5
Belgium 8.5
The Netherlands 8.5
Luxembourg 12.5
Sweden 11.0
Finland 15.5
USA 15.5

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

By a Czech law #235/2004 Sb. we do not pay VAT. 

SciCanvas is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Return & Exchange Policy

Thanks for purchasing our products at scicanvas.com operated by SciCanvas.

In order to be eligible for a refund, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

If anything is unclear or you have more questions feel free to contact our customer support team at info@scicanvas.com.